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International Shipping
Customs and Missing Packages
 

Customs

- You are responsible for all customs/taxes/VAT. We do not pay this.
- UPS/FedEx almost always collects customs charges and may also charge a broker fee for doing so. 
- The postal system is sometimes less strict on customs, but also can delay a package more. 
- The value of your package is always reduced by 30-40%. We do not ship packages with $0 customs value.

What do I do if my package does not arrive?

If you selected FedEx/UPS shipping you should be able to track your packages online to see when it will arrive. For FedEx/UPS packages that are lost we can file a claim with FedEx/UPS and re-ship your packages.

If you chose the postal mail option (First Class International, Express Mail, etc) and your package has not arrived you can try a few things.  First, check with your post office to see if they have it.  Sometimes the post man does not leave a slip or the slip gets lost.  We've had packages returned because they were never picked up from the post office.  Second, check with your delivery person to see if they left the package.  We had cases where the postal worker left the package on the wrong doorstep, or with a neighbor. 

Please keep in mind that customs can also delay delivery for some time.  We've had cases where a package was in customs for over a month.

As stated in our shipping disclaimer, we are not responsible for any lost/stolen/delayed post mail packages. The post office does not insure or track packages, so if you select this method of shipping and a package is lost or stolen we will not re-ship it. Once the package leaves our warehouse without tracking or insurance we are no longer responsible for it. This is the risk of choosing the cheaper shipping method (postal mail), especially for international packages.
Do you ship to US Military bases? (APO, FPO, etc)
  Yes. And thank you for serving! When entering the shipping address for an APO or FPO address please make sure the country selected is the United States.  Make sure you select a US Postal Service shipping option for delivery as UPS will not deliver to APO's.
When will my order ship?
  Standard orders placed before 2pm EST M-F ship out the same day. Order places after 2pm ship out the next shipping day. Shipping days are M-F. We currently do not ship on Saturday, Sunday, US Holidays, and/or days in which the Postal Service or UPS are closed.

Drop-shipped and non-standard orders ship out depending on the manufacturer's schedules. See the product details for shipping info on these items.
Do you ship to my country?
  Mostly likely, yes. We ship to most countries. You can add an item to the shopping cart and from the cart page get a shipping quote to your country.  If you do not see your country in the drop-down list then please email us for a quote.
How much is shipping to my country?
  Shipping is automatically calculated on the Cart page.  We pull live rates from FedEx, UPS and USPS (the Post Office). Simply add items to your cart and enter your shipping information for a quote. You will be offered Shipping Method choices and their prices.