Help Index / FAQ

Digital Downloads

General Information on Digital Downloads
Support for Downloads


How much does shipping cost? Do you offer free Shipping?
What are my shipping options?
When will my order ship?

International Shipping

Customs and Missing Packages
Do you ship to US Military bases? (APO, FPO, etc)
Do you ship to my country?

Order Tracking/Status

How do I cancel an order or change my shipping address?
How do I track my order?
My order never arrived.
An item is missing from my shipment.


Our returns and exchange information.

Pricing and Billing

What are my payment choices?
Do I have to pay sales tax?
I need a copy of my receipt/invoice.
When will my credit card be charged?

Placing an Order

Can I place an order over the phone?
Does Everything Wing Chun have a print catalog?
Does Everything Wing Chun offer wholesale pricing?
Why is my credit card being declined? What is my Billing Address?
How do I buy/redeem a gift certificate?
How do I use a coupon?


Important Legal Stuff Incorporated in Every Sale
Shipping Disclaimer
Typo Disclaimer
Plain Language Disclaimer for Custom-Made, Drop-Shipped and/or 3rd Party Equipment