Help Index / FAQ


Digital Downloads


General Information on Digital Downloads
Support for Downloads

Shipping


How much does shipping cost? Do you offer free Shipping?
What are my shipping options?
When will my order ship?

International Shipping


Customs and Missing Packages
Do you ship to US Military bases? (APO, FPO, etc)
Do you ship to my country?

Order Tracking/Status


How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.

Returns/Exchanges


Our returns and exchange information.

Pricing and Billing


What are my payment choices?
Do I have to pay sales tax?
I need a copy of my receipt/invoice.
When will my credit card be charged?

Placing an Order


Can I place a phone?
Does Everything Wing Chun have a print catalog?
Does Everything Wing Chun offer wholesale pricing?
Why is my credit card being declined? What is my Billing Address?
How do I buy/redeem a gift certificate?
How do I use a coupon?

Disclaimers


Manufacturer Disclaimer
Shipping Disclaimer
Typo Disclaimer
Equipment Disclaimer