Returns and Exchanges
I received the wrong product.
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product. Make sure the item is unopened.
Opened DVD items may void your ability to return them as an anti-pirating measure.
We will usually require you to send the item back and once we receive it
we will ship you the correct item. If the error is our fault we will
cover shipping both ways.
How do I Return/Exchange an Item?
We strive to offer the best service possible, but we only accept returns in certain situations. In most cases an exchange is made instead of a return.
: Please check the contact information
Request a Return
Here are the guidelines for returns. Please read carefully:
- Items that are on sale and listed in the Clearance section are not eligible for return or exchange.
- All guarantee issues must be handled through manufacturer. This applies
mostly to dummies, poles, swords, and other gear. See our Manufacturer Disclaimer for more information.
- DVDs may be returned for the same title only due to you having
received a defective DVD. DVDs with scratched backs may not be returned
for a refund or exchange. If you get a DVD that won't play because it got scratched up in the case during shipping you need to notify us as soon as you get the DVD. If you got a defective DVD let us know within
30 days. In some cases we can ship you another DVD right away, and in
some cases the manufacturer will send you a replacement after having
received the defective DVD back. Many times the manufacturer can send you a replacement directly due to our deals with them.
- All items returned that are not in the same condition as
received or after 30 days has passed may be refused. International
Shipments have a 45 day window instead of 30.
- If you return an unopened item because you misordered it or decided you don't want it, then we reserve the right to pass on the $2.50+ warehouse restocking charges.
- If a shipment has been sent to you and it is refused or returned
to us then it will be subject to a $5 return fee and you will be issued
a store credit minus shipping for the remainder.
- Shipping charges will not be refunded unless we are at fault and require you to send a product back to us.
- Any damaged product must be received by us before any credits or product reshipment.
- All guaranteed products listed on the site with the special guarantee graphics may be excluded from the above stated rules.
- All returns must be issued an RMA number in advance; this will typically be your order number.
- We will ship replacements to you with USPS First Class or First Class International mail.