I received the wrong product.
If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product. Make sure the item is unopened. Opened DVD items may void your ability to return them as an anti-pirating measure.

We will usually require you to send the item back and once we receive it we will ship you the correct item. If the error is our fault we will cover shipping both ways.
How do I Return/Exchange an Item?
We strive to offer the best service possible, but we only accept returns in certain situations. In most cases an exchange is made instead of a return.

Return address: Please check the contact information here.
Request a Return:

Here are the guidelines for returns. Please read carefully:
  • Items that are on sale and listed in any clearance/sale section are not eligible for return or exchange.
  • All warranty/guarantee issues must be handled through manufacturer. This applies mostly to dummies, poles, swords, and other gear. See theManufacturers Disclaimer pagefor more information.
  • DVDs may be returned for the same title only due to you having received a defective DVD. DVDs with scratched backs may not eligible for return or exchange. If you get a DVD that won't play because it got scratched up in the case during shipping you need to notify us as soon as you get the DVD. If you got a defective DVD let us know within 30 days. In some cases we can ship you another DVD right away, and in some cases the manufacturer will send you a replacement after having received the defective DVD back. Many times the manufacturer can send you a replacement directly due to our deals with them.
  • All items returned that are not in the same condition as received, or after 30 days has passed, may be refused. International shipments have a 45 day window instead of 30.
  • If a shipment has been sent to you and it is refused or returned to us then you will be issued a store credit minus shipping for the remainder.
  • Shipping charges will not be refunded unless we are at fault and require you to send a product back to us.
  • Any damaged product must be received by us before any credits or product reshipment.
  • All guaranteed products listed on the site with the special guarantee graphics may be excluded from the above stated rules.
  • All returns must be issued an RMA number in advance; this will typically be your order number.
  • We may ship replacements to you with USPS First Class or First Class International mail, despite the original order shipping method.